FAQ

If you wish to register as an individual on the Registration page, you must complete all fields except the one labeled Company Name and VAT Number. It is essential to enter a phone number for any urgent communications. ▶ VIDEO

If you have a company, on the Registration page you must complete all fields including Company Name and VAT Number formatted as IT + 11 digits. If you wish to verify the validity of the VAT Number, you can do so at the following link: Verify VAT Number. The Tax Code must be the company’s one, while First Name and Last Name must belong to the responsible person. ▶ VIDEO

After completing all data and clicking “Register,” your account will be automatically created in our system and you will receive a summary email containing your login details.

If you do not see the email within a few minutes, please check your Spam or Junk folder and verify that you entered the correct email address during registration.

If you still cannot find any communication, please contact us as soon as possible: an error may have occurred when entering the email address. It is important to resolve the situation immediately to ensure proper receipt of all communications related to your orders.

Once registered, you will already be inside your personal area. If you need to access it again in the following days to check your order status or for other reasons, simply enter the email address and password used during registration on the login page.

If you do not remember your password, you can always retrieve the email sent during registration, which summarizes your username (email address) and password. If you have also lost it, the login page contains a specific “Forgot password” button. By entering your email address, you will receive a new password in your inbox.

After accessing your personal area, you can modify any details such as address, phone number, etc. The only information that cannot be changed is the email address. If your email address has changed, contact us directly through the contact area and we will update it for you.

We manage every order with the highest priority. If all purchased products are available in stock, the order is processed and shipped within 24/48 working hours. ▶ VIDEO

Availability is indicated on each product page; our stock levels are always updated in real time.

When you add a product to the cart, the quantity immediately available in stock is indicated. If the requested quantity exceeds stock, you will also find the average restocking time for the missing material.

In this case, you can still complete the order: we will obtain the additional units according to the indicated timeframes. Unless otherwise agreed, shipping will take place in a single delivery once all goods are available.

There is no need to send us the list; simply add the products to the cart with the desired quantities. This way you will see the material cost, shipping cost, and delivery times in real time.

The displayed prices already include VAT and any eco-contribution.

No, our prices are already among the most competitive on the market and no quantity discounts are provided.

You can pay using different methods:

• PayPal
• Credit card (Mastercard, Maestro, American Express, and Visa)
• Multisafepay credit card
• Bank transfer
• Advance bank transfer for renovation
• Cash on delivery

Yes, cash on delivery is available for orders up to a maximum amount of €500. Please note that this payment method includes an additional cost because the courier must transfer the collected amount to our company. To see the exact surcharge, check the cost summary in the cart before confirming the order.

You can make the transfer using the order details. The Tax Agency guide specifies that the following information is required for payment:

Each item shows the expected delivery date. For all goods marked “Immediate availability,” shipping takes place within 24/48 hours after payment receipt; the courier will then deliver within the following 24/48 hours.

You can view the tracking inside your account on the “Your orders” page. ▶ VIDEO

Each order indicates the estimated shipping date. By accessing the “Your orders” page, you can view the date.

Yes, all our shipments are trackable. When the package is handed over to the courier, you will receive an email containing the tracking number, allowing you to monitor the shipment status in real time until delivery.

Shipping costs are automatically calculated based on the weight of the products. Add the products to the cart to see the exact amount at checkout.

The consumer may exercise the right of withdrawal within 14 days from receiving the goods. The return request can be made independently from the orders section of the personal account. Only for products eligible for return will the deadline and the button to start the return be shown. For more information, please carefully read the Right of withdrawal page.

All products sold to the final consumer are covered by a two-year warranty.