FAQ

Select the topic you require assistance with :

1) REGISTRATION

2) HOW TO PURCHASE

3) QUOTES and PRICES

4) PAYMENTS

5) TAX RELIEF

6) SHIPPING AND DELIVERIES

7) RIGHT OF WITHDRAWAL

REGISTRATION

How to register if I am a private individual: if I am a private individual on the Registration page I must fill in all the fields except the one indicated as Company Name and VAT number. It is essential to enter the telephone number for any urgent communications. VIDEO

How to register if I am a Company: if I am a company on the Registration page I must fill in all the fields including the one indicated as Company Name and VAT number understood as IT+11 digits. If you want to verify the accuracy of the VAT number you can do so at this link: Verify VAT Number . The Tax Code must be the company one while the Name and Surname will be of the contact person. VIDEO

I have not received the registration confirmation by email: once you have filled in all the registration data by clicking on "register me" the data will be entered into the database and a summary email will be sent with your password. If you do not receive anything, check your spam box and if you do not find it, there is probably an error and therefore contact us immediately, otherwise you risk not receiving any communication regarding your order.

How to access my reserved area (login): once you have registered you are already inside your area, but if you need to come back in the following days to check the status of your order or for other reasons, enter your email and password on the login page.

If I don't remember my password: If you don't remember your password, you can always retrieve the email that was sent to you during registration, where your username (email address) and password are summarized. If you have also lost that, on the login page there is a button with "Forgot your password". By entering your email address, you will receive your password in your email inbox.

If I have changed my address and some other data: after entering your personal area you can change all the data you want such as address, telephone number etc. etc. The only thing that cannot be changed is the email address. If you have changed your email address, contact us directly through the contact area.

HOW TO BUY

I have an urgent order, what do I do: for us all orders are urgent and are processed in 24/48 hours. VIDEO

How do I know if the goods are available: if the product page says " Immediate availability " the product is in our warehouses.

If the quantity requested is greater than the one in stock: by inserting the product in the cart the immediate stock is displayed. For the remainder an average time for supplying the residual material is indicated. Remember that the shipment will still take place in a single solution unless otherwise agreed upon.

PAYMENTS

Can I pay on delivery: Yes , although   Cash on delivery is accepted up to a maximum amount of €500 . Remember that this type of payment has a cost because the courier will have to make a transfer to us after your payment.

I placed an order and I need the invoice to make the transfer with deduction: you can already make the transfer with the order details. In fact, in the guide of the Revenue Agency it is specified that the following data are necessary for the payment: REASON FOR PAYMENT (order number) VAT NUMBER OF PUNTO LUCE di Web-E (04108481203) TAX CODE OF THE PERSON MAKING THE TRANSFER.

SHIPPING AND DELIVERIES

Before ordering I would like to know when you will deliver the goods to me: each item indicates the expected delivery date. However, for all goods with the indication " Immediate availability ", the shipment of the goods occurs within 24/48 hours from receipt of payment, subsequently the courier will deliver it in the following 24/48 hours.

I have already ordered when you deliver the goods to me: on each order the estimated shipping date is indicated, by going to ORDERS and INVOICES you will see the date . VIDEO

Shipments are traceable: of course, at the time of shipment you will receive an email with the shipment number in order to be able to follow where your goods are.

Shipping Costs: Shipping costs are calculated automatically based on the weight of the products. Add the products to your cart and you will see the exact cost.

QUOTES and PRICES

I have a list of materials and I would like a quote: it doesn't matter if you send us the list, just add the products to the cart with the desired quantities. In this way you will see the cost of the material, the cost of shipping and delivery times, all in real time .

Prices include VAT: the prices displayed already include VAT and any Eco-contribution .

If I have a large quantity to purchase is there a discount: no, our prices are already among the most competitive on the market and there are no quantity discounts .

ORDERS AND INVOICES

How can I review my order: orders remain stored in your reserved area. By accessing the Account area and entering your email address and password you will see your general situation .

Sales receipts: sales receipts are sent at the time of shipment via email, inside the package you will not find anything other than the material, so the content will remain anonymous .

WITHDRAWAL AND WARRANTY

A purchased product is broken, it is under warranty: all products sold to the end consumer are covered by a two-year warranty. Access this page to understand what to do . RESTORATION OF DEFECT OF CONFORMITY