FAQ

Select the topic on which you require assistance:

1) REGISTRATION

2) HOW TO PURCHASE

3) QUOTES and PRICES

4) PAYMENTS

5) TAX BENEFITS

6) SHIPPING AND DELIVERY

7) RIGHT OF WITHDRAWAL

 

 

 

REGISTRATION

How to register if I am a Private Person: if I am a private person on the Registration page I must fill in all fields except the one indicated as Business Name and VAT number. It is essential to enter the telephone number for any urgent communications. 

How to register if I am a Company: if I am a company on the Registration page I must fill in all fields including the one indicated as Company Name and VAT number intended as IT+11 digits. If you want to verify the accuracy of the VAT Number you can do so at this link: Verify VAT Number. The Tax Code should be the company's while the First and Last Name will be the contact person's. 

I have not received confirmation of registration by email: once you have filled in all the registration data by clicking on "register me" the data will be entered into the database and a summary email will be sent with your password. If you don't receive anything check inside the spam box and if you don't find it there is probably an error so contact us immediately, otherwise you risk not receiving any communication related to your order.

How to access my restricted area (login): once you have registered you are already within your area , but if you should need to return the following days to check the status of your order or for other reasons, enter your email and password on the login page. 

 

 

If I don't remember my password: If you don't remember your password, you can always retrieve the email that was sent to you during registration where your username ( email address ) and password are summarized. In case you've misplaced that one too, there is a special "Forgot Password" button on the login page. By entering your email address you will receive the password in your inbox.

 

 

 

If I changed my address and some other data: after entering your personal area you can change all the data you want such as address, phone number, etc. etc. The only thing you cannot change is your email address. in case you have changed your email box please contact us directly through the contact area.

HOW TO BUY

I have an urgent order, how do I: for us all orders are urgent and are processed in 24/48 hours.

How do I know if the goods are in stock: if the product page says "Immediate Availability" the product is in our warehouses.

If the quantity required is greater than the quantity in stock: entering the product in the shopping cart displays the immediate stock. For the remainder, an average time for restocking is indicated. Remember that shipping will still be in one lump sum unless otherwise agreed later.

PAYMENTS

Can I pay on delivery: Yes, although payment on delivery is accepted up to a maximum amount of 500€. Remember that this type of payment has a cost because the courier after your payment must make a transfer to us.

I placed an order and I need the invoice to make the transfer with deduction: you can already make the transfer with the details of the order. In fact, the Internal Revenue Service guide specifies that the following information is required for payment: CAUSE OF PAYMENT (order number) VAT PARTICIPATION OF Web-E's POINT LIGHT (04108481203) TAX CODE OF WHO MAKES THE TRANSFER.

 

SHIPPING AND DELIVERY

Before ordering I would like to know when you will deliver the goods to me: on each item is indicated the expected date of delivery. However, for all goods with "Immediate Availability" indicated, the shipment of the goods is in 24/48 hours after receipt of payment, then the courier will deliver it in the next 24/48 hours.

I have already ordered when you deliver the goods to me: on each order the estimated date of shipment is indicated, by going to ORDERS and INVOICES you will see the date.

 

Shipments are trackable: sure at the time of shipment you will receive an email with in shipment number in order to track where your goods are. 

Shipping costs: the shipping cost is calculated automatically based on the weight of the products. Enter the products in your cart and you will see the accuracy of the cost.

QUOTES and PRICES

I have a list of materials and would like a quote: it doesn't matter if you send us the list, just enter the products in the cart with the relevant quantities you want. This will display the material cost, shipping cost and delivery time, all in real time.

Prices include VAT: the prices displayed already include VAT and any Ecocontribution.

If I have a large quantity to buy is there a discount: no, our prices are already among the most competitive on the market and there are no quantity discounts.

 

 

 

ORDERS AND INVOICES

How can I review my order: orders remain stored in your restricted area. By logging in from the Account area and entering your email address and password you will view your generic status. 

Sales receipts: sales receipts are sent at the time of shipment by email, inside the package besides the material you will not find anything, so the contents will remain anonymous.

WITHDRAWAL AND WARRANTY

A purchased product is broken, it is under warranty: all products sold to the end consumer are under warranty for two years. Access this page to understand what to do. CONFORMITY DEFECT RESTORATION