Defective material

SIMPLIFIED PROCEDURE:

For all products received and deemed defective or non-compliant it is possible to request restoration of the lack of conformity.

1. Check the defect again and contact us for clarification
2. Send conformity defect restoration form
3. Upon receiving the return confirmation, pack the product with its original case and everything contained in the package
4. Apply shipping label
5. Wait for the courier to collect

At this point you will no longer have to do anything except wait for the time necessary to restore the lack of conformity.

DOWNLOAD THE PRE-FILLED FORM TO SEND

WHAT HAPPENS IF THE DEFECT IS NOT FOUND?

If the defect is not found or the product is used in a way different from that for which it was built, Punto Luce will communicate the estimate to the Customer, who can decide whether or not to carry out the repair at his own expense.

In this case, any transport costs and diagnosis of the defect requested by the technical assistance center remain the responsibility of the Customer.